Cancellation And Refund Policy

Introduction

At PHEME, we strive to provide high-quality services and ensure customer satisfaction. However, we understand that circumstances may arise that require cancellation or refund requests. This Cancellation and Refund Policy outlines the terms under which cancellations and refunds will be processed for our services.

General Policy

1. Applicability: This policy applies to all services offered by PHEME, including ad films, film trailers, films, investment and finance solutions, and albums.
2. Non-Refundable Services: Due to the nature of our services, certain types of products or services may be non-refundable. These include but are not limited to custom or personalized services, one-time consultative sessions, and completed productions.

Cancellation Policy

1. Service Cancellation:
   • If you wish to cancel a service, you must provide a written notice to PHEME as soon as possible.
   • Cancellations must be made through our official contact channels: email or phone.
   • The eligibility for cancellation depends on the service stage and contractual agreement.
2. Timeline for Cancellation:
   • Pre-Production Stage: If the cancellation request is received before the commencement of any work (pre-production), a full refund may be granted, excluding any non-refundable fees specified in the contract.
   • In-Progress Services: If the service is already in progress (e.g., production or post-production), cancellation fees may apply based on the extent of work completed and any costs incurred up to the point of cancellation.
   • Completed Services: Once a service is completed and delivered, cancellations are not permitted.
3. Specific Services:
   • Ad Films & Film Trailers: Cancellations for ad films and trailers must be made before the shooting phase begins. Post-shooting cancellations may incur significant fees reflecting the costs of production.
   • Films & Albums: Given the comprehensive nature of film and album production, cancellations are subject to the specific terms outlined in the service agreement.
   • Investment & Finance Solutions: Financial services may have their own specific cancellation terms, which will be detailed in the respective service agreements.

Refund Policy

1. Eligibility for Refund:
   • Refund eligibility is determined based on the timing and nature of the cancellation request, as well as the type of service provided.
   • Refunds are processed only if the service has not been fully rendered or if the cancellation request meets the criteria outlined above.
2. Refund Process:
   • Refund requests must be submitted in writing to our customer service team, providing details of the service and the reason for the refund request.
   • Approved refunds will be processed within 10-15 business days from the date of approval.
   • Refunds will be issued using the same payment method that was used for the original transaction unless otherwise agreed upon.
3. Partial Refunds:
   • In cases where partial services have been rendered, or significant work has been completed, a partial refund may be granted. The amount will be calculated based on the work completed and any costs incurred by PHEME.
4. Non-Refundable Costs:
   • Certain costs, such as administrative fees, service charges, and third-party expenses incurred on your behalf, are non-refundable.

Exceptions

1. Force Majeure: If a service is cancelled due to unforeseen circumstances beyond our control (e.g., natural disasters, pandemics, legal restrictions), we will work with you to provide a fair resolution, which may include rescheduling or partial refunds depending on the situation.
2. Customer-Initiated Delays: If the delivery of the service is delayed or hindered due to actions or inactions by the customer, such delays do not qualify for refunds.

Disputes and Resolutions

If you have any concerns or disputes regarding cancellations or refunds, please contact us at Email or Contact Phone Number. We will review your case and aim to resolve the issue amicably and promptly.